Men's Casual Checkered Two-Piece Set - Shirt & Trousers

At RavioLux, we care deeply about your satisfaction.
Every item we create goes through strict quality checks before it reaches you.
However, if something isn’t right — don’t worry — our Return & Exchange Policy is designed to make the process simple, transparent, and fair.

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1. Eligibility for Return or Exchange

You can request a return or exchange under the following conditions:

• The item is unused, unwashed, and in original packaging.

• The tags and labels are still attached.

• The request is made within 7 days of delivery.

• Proof of purchase (order number or receipt) is provided.

Note: Customized, discounted, or final sale items cannot be returned or exchanged.

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2. Return/Exchange Process (Step-by-Step)

Here’s how you can easily request a return or exchange:

Step 1: Email us at raviolux.official@gmail.com or WhatsApp +92 322 3785055 with:

• Order number

• Product name

• Reason for return or exchange

• Clear pictures (if the item is damaged or incorrect)

Step 2: Our team will review your request within 24–48 hours and confirm eligibility.

Step 3:

• For Pakistan-based customers, we’ll arrange a pickup or guide you on the return address.

• For international customers, you’ll receive a return shipping address and instructions to send the parcel via a reliable courier.

Step 4:
Once we receive and inspect the item, we’ll process your exchange or refund within 5–10 business days.

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3. Damaged, Defective, or Wrong Product

If you receive:

• A damaged or defective item, or

• A different product than ordered,

please report it within 48 hours of delivery.

Send us clear photos of:

• The damaged or incorrect product, and

• The packaging/label for verification.

Once verified, we will replace the item or offer a refund, whichever you prefer.
You won’t be charged for return shipping in such cases.

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4. Refund Policy

Refunds (if applicable) will be made:

• To the original payment method (for prepaid orders)

• As store credit or exchange (for COD orders)

Refund processing time:

• Local Orders (Pakistan): 3–5 working days after inspection

• International Orders: 7–10 working days (depending on your bank/payment processor)

Note: Shipping fees and customs charges are non-refundable unless the fault lies with RavioLux.

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5. Exchange Policy

We offer size exchanges and product replacements for eligible items.
You can exchange for:

• The same item in a different size or color (if available), or

• Another product of equal or higher value (by paying the difference).

All exchanges depend on stock availability.

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6. International Returns

For our international customers 🌍:

• Return shipping is at your own cost unless the item was faulty or incorrect.

• Please ensure the package is securely packed and clearly labeled with your RavioLux Order Number.

We recommend using a trackable courier service to avoid any lost packages during international returns.

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7. Dropshipping Items

Some of our special collection or accessory items (like watches, sunglasses, or shoes) are shipped directly from partner warehouses under our dropshipping model.

For such products:

• Return window: Within 10 days of delivery.

• Return address and approval are managed by our RavioLux logistics team.

• Refund/exchange will be issued after supplier confirmation.

This ensures both transparency and fair processing for globally sourced items.

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8. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Undergarments

• Socks

• Accessories (earrings, watches, sunglasses)

• Clearance or final sale products

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9. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank or PayPal account again.

2. Contact your credit card company — it may take a few days to post.

3. If you’ve done all this and still haven’t received it, email us at raviolux.official@gmail.com and we’ll assist immediately.

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10. Order Cancellation Policy

Orders can be canceled within 6 hours of purchase.
After your order is shipped or processed, cancellation requests cannot be accepted.
If you want to modify your order (size/color), please contact us as soon as possible.

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11. Customer Support

We’re here to help — always.
For any return, exchange, or order-related concerns:

📍 RavioLux Official
Gujranwala, Pakistan

📧 raviolux.official@gmail.com
📞 +92 345 6481855 / +92 322 3785055

Our support team responds within 24 hours (Mon–Sat, 10 AM–7 PM PKT).

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12. Our Promise

We want you to shop with complete confidence.
If something doesn’t meet your expectations, we’ll do everything we can to make it right.

“At RavioLux, every order matters — because every customer matters.”
Luxury, Without the Noise.

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Welcome to RavioLux Official.
This Shipping Policy describes how we handle delivery, fulfillment, and tracking for both domestic and international orders.
We want every customer — wherever you are — to enjoy a smooth, safe, and transparent shopping experience.

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1. Order Processing Time

Once your order is successfully placed on www.RavioLux.store:

• All orders are verified, quality-checked, and packed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next working day.

You will receive an email or WhatsApp confirmation as soon as your order is shipped, along with tracking details.

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2. Domestic Shipping (Pakistan Orders 🇵🇰)

For our local Pakistani customers, RavioLux partners with reliable courier services including TCS, Leopards, and Call Courier.

Delivery Time:
📦 2–5 working days (depending on your city and region).

Cash on Delivery (COD):
Available nationwide for all standard orders.

Note: During sale seasons or new collection launches, delivery time may extend by 1–2 days due to high demand.

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3. International Shipping 🌍

We proudly ship worldwide through trusted international logistics partners such as DHL, FedEx, and Pakistan Post International.

Delivery Time:
🌐 7–14 business days (may vary based on destination, customs, or local courier efficiency).

Shipping Charges:
Calculated automatically at checkout based on your location and parcel weight.

Customs & Import Duties:

• International orders may be subject to custom duties or taxes imposed by your local customs authority.

• These charges are the responsibility of the customer.

• RavioLux is not responsible for delays caused by customs clearance procedures.

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4. Order Tracking

Once shipped, every order receives a tracking ID and link via email or WhatsApp.
You can track your parcel directly on the courier’s website or through the “Track My Order” section on our site.

If your tracking number doesn’t show updates immediately, please allow 24–48 hours for the system to refresh.

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5. Shipping Address Information

Please double-check your delivery address, phone number, and postal code before confirming your order.
RavioLux cannot be held responsible for:

• Incorrect or incomplete shipping addresses

• Failed delivery attempts due to recipient unavailability

If your parcel is returned due to incorrect information, reshipping costs will be charged to the customer.

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6. Delays or Lost Packages

We aim for timely delivery, but sometimes delays can occur due to:

• Weather conditions

• Customs clearance

• Courier workload during high season

If your order is delayed or appears lost, contact our support team immediately at
📧 raviolux.official@gmail.com or WhatsApp +92 322 3785055.

We will open an investigation with the courier and ensure a resolution or replacement.

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7. Dropshipping & Partner Orders

RavioLux also collaborates with verified international suppliers for certain collections such as watches, accessories, and special edition drops.

When you order from these lines:

• Delivery may take 10–20 days, depending on the supplier’s region.

• These products are shipped directly from our partner warehouse to your doorstep.

• You’ll still receive full tracking and customer support from RavioLux Official.

This helps us offer you a wider range of global fashion items — without compromising trust, safety, or quality.

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8. Failed Delivery or Return to Sender

If a package is returned due to:

• Wrong address,

• Unavailable recipient, or

• Non-payment at delivery (COD orders),

then re-delivery will be arranged only after reconfirmation and prepaid shipping fees from the customer.

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9. Split Shipments

For multi-item orders, you may receive products in separate packages — especially when combining RavioLux Originals and Dropship Partner items.
Don’t worry — all tracking information will be provided for each parcel.

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10. Shipping Confirmation

You’ll receive a Shipping Confirmation Email or WhatsApp message that includes:

• Your order summary

• Courier service name

• Tracking number & link

• Estimated delivery time

We recommend checking your spam/junk folder if you don’t see the confirmation in your inbox.

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11. Contact for Shipping Support

If you have any questions or concerns about your order’s delivery:

📍 RavioLux Official
Gujranwala, Pakistan

📧 raviolux.official@gmail.com
📞 +92 322 3785055 / +92 345 6481855

We respond to all shipping queries within 24 hours (Mon–Sat).

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12. Our Commitment

At RavioLux, we value honesty, transparency, and customer satisfaction above all.
Every package is handled with care — from our hands to yours.

“RavioLux delivers not just products, but the experience of quiet luxury — wherever you are in the world.”

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